How the Way We Talk Can Change the Way We Work
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Written by Robert Kegan and Lisa Lahey. Published by Jossey-Bass, 2000.

 

Ideas
Immune system for change. Cultures of complaint and of confirmation. Ideas for appropriate criticism.

 

Feelings

What would you identify as part of your own immune system?

Action

Go through one of the inventories they lay out.



 

16 March 2002